MANNINGUK is an insurance intermediary and operates from 73a Reading Road, Henley-on-Thames, Oxfordshire RG9 1AX and is authorised and regulated by the Financial Services Authority (FSA) registration number 302687. Please read the following information carefully. It includes confirmation of our terms of business. If anything below is unclear to you, please contact us as soon as possible.

Status

In addition to other types of insurance we operate four specialist motor insurance Schemes. TVR and Porsche are underwritten by Allianz Insurance plc, and ExchangePlus by Brit Insurance and only provide advice and guidance in respect of their exclusive range of products where you meet the criteria.

Motoring Legal Solutions is arranged with ARAG plc Breakdown with Auto Legal Protection Services or Warranty Administration Services Limited. 

Information on costs and our remuneration

We do not charge for providing you with a quotation for our products, unless you are otherwise advised. You will be under no obligation to take the insurance or other service for which we quote. Once you have asked us to go on cover on your behalf, you will have entered into a legally binding contract with MANNINGUK and one or more insurers or suppliers of services for whom ManningUK is an agent.

In addition to premiums charged by insurers we will make the following charges to cover the administration of your insurances. In relation to these fees we only accept credit card or cheque.

Cancellations

If you wish to cancel your policy you must return your certificate of insurance, or if lost, your policy schedule together with a letter confirming your cancellation request before we cancel the policy. Upon cancellation of your policy the refunds are as follows providing a claim has not occurred in the current insurance year:

Modern and Classic Vehicles in the 1st year a pro rata refund net of commission less £50 charge by insurers reduced to a £25 charge in the 2nd year. If your cancellation request is received within 14 days of the inception date a charge of £25 plus a pro rata charge will apply.

Complaints

It is our intention to provide you with a high level of service at all times. If you should wish to make a complaint about our service we have a formal complaints procedure. In the first instance, you should contact us at the address given below. Please address your complaint to the managing director. We have a formal complaints procedure and will respond accordingly to each and every complaint. Should you not be satisfied with how your complaint is handled we will then refer you to the Financial Ombudsman. Further information is available at http://www.financial-ombudsman.org.uk.

Customer's Duty to Give Information

It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy and at renewal. It is important that you ensure that all statements you make on proposal forms, claims forms and other documents are full and accurate.

Please note that if you fail to disclose any material information to your insurers you could invalidate your insurance cover which could mean that part or all of a claim may not be paid. If you are in any doubt about whether information is material, you should disclose it.

You are reminded that it is an offence under the Road Traffic Act to make any false statements or withhold any relevant information to obtain an Insurance Certificate. You are advised to keep copies of any correspondence you send to us or direct to your insurer. Please do consult us if you are in any doubt as to this aspect.

Awareness of Policy Terms

When a policy is issued you are strongly advised to read it carefully as it is that documentation, the schedule and any certificate of insurance which is the basis of the insurance contract you have purchased. If you are in any doubt over the policy terms or conditions please seek advice immediately.

Claims

If you are involved in an accident or have occasion to make a claim on your policy for any other reason you must follow the instructions detailed in your policy. You should not admit liability or agree to any course of action, other than emergency measures to minimise your loss, until you have agreement from your insurer.

Confidentiality

All personal information about you will be treated as private and confidential. We will only use and disclose the information we have about you in the normal course of arranging and administering your insurance and to provide information to you about other products and services which we feel may be appropriate to you.

Data Protection

All personal information about you will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request, with your consent, in relation to administering your insurance or where the law requires us. As part of the FSA’s duties, we may be asked to provide them with access to our customer records in order that they may carry out a review of our activities.

Some or all of the information you supply to us in connection with your insurance proposal will be held on computer and may be passed to other insurance companies for underwriting and claims purposes.

Customer’s Rights of Access under the Data Protection Act

Under the Data Protection Act 1998, you have the right to see personal information about you that we hold in our records. If you have any queries, please contact us at MANNINGUK 73A Reading Road, Henley-on-Thames, Oxfordshire RG9 1AX Telephone 01491 578759.